MMA: The Promise of an Unbreakable Network

MMA’s network traffic management software, which operated within the company’s central internet access service, was nearing its end-of-life. Eventually, volume increases for both internal and client needs would lead to a decline in stream quality for core-business requirements.

QUICK LOOK
MMA is an insurance network working across various specialties, offering services for consumers, small and large businesses, and non-profits. MMA is the third largest liability and property damage network with over 3 million customers.

Staff
Over 13,000 employees 1,500 insurance agents

The Streamcore Solution

By deploying two StreamGroomers and one StreamGroomerManager, MMA was able to put in place a set of optimal priority rules to keep core-business stream quality at top levels. Used in conjunction with Streamcore’s reporting tools, these rules would maintain streams at peak quality levels and even improve them, both internally and when supporting clients.
MMA supports 1,800 sales locations and 3 million customers.

Communication tools are therefore particularly important to safeguard the organization’s level of responsiveness. The company relies on 1,500 neighborhood insurance agents spread across the French territory,
for better local client support. Naturally, any loss of service quality is deemed unacceptable. Nonetheless, according to Emmanuel Fontana, network architect in MMA’s technology department: “The hardware that provided central internet access points was starting to falter. We were facing workload increases, an ever-growing client portfolio and expanding internet traffic volumes. Upgrading was becoming inevitable.”

A request for proposal was issued to the main industry players and in the end, Streamcore was selected. What sealed the deal was Streamcore’s granularity in classifying business-critical web stream types (issued by either MMA staff or customers) and the ability to process streams in real- time, a feature required to support the company’s insurance-based social network.

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The company refused to gamble with performance in connection with the ever-increasing traffic to MMA’s website, or the business-critical streams competing more and more with less critical applications.

A Major Event Takes Place: The First Insurance-Based Social Network is Born
Wasting time deploying new traffic management solutions was out of the question for MMA. According to Fontana, “thankfully, deploying the two

StreamGroomers and the StreamGroomerManager was swift and painless.” The next step consisted of fine-tuning the Streamcore solution to MMA’s more specific requirements. “This was greatly facilitated by the fact that all interface components are available through the web graphical UI. For us, this is one of the solution’s core benefits. It may seem anecdotal, but it made the implementation of our own QoS management policy really intuitive.”

 

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The service quality on the WAN became a key priority for me. It’s an essential topic and the users are particularly sensitive to it.
Didier André Manager of the Networks & Telecoms department, Casino IT.

Collaborative Internet Access with Failover Capability

“Streamcore provides solid analysis and reporting tools” notes Emmanuel Fontana. “We use the reporting tools to produce the bandwidth usage and network bandwidth statistics we need to make the appropriate decisions.”
The decision quickly paid off: “Using advanced HTTPS classifications, we are in a position to quickly prioritize new webconferences and make our new collaborative tools available in a reliable manner,” says the enthusiastic architect. Streamcore’s technology partnerships make a lot of sense. They will allow us to integrate future tools with ease, putting us in a strong position to support the expansion of the very first insurance-based social network, a core component of MMA’s growth.”

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Streamcore’s technology partnership makes a lot of sense. They will allow us to integrate future tools with ease.
Emmanuel Fontana Network Architect
MMA Technology Department